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Take Control

Your customers expect only one version of the truth. This requires a robust organisational foundation to be able to have your IT and business perfectly aligned.

Take Control

Can you paint an accurate picture of your customers, and do you have full control over your stock and supply chain? To do so, your business and IT must be perfectly aligned. That means you need a central platform where you can analyse pricing, logistics and sales information in real time.

Take Control

Increasing customer engagement starts with aligning business and IT. Where do you start? First of all, ensure that all your IT systems communicate in real time. Secondly, your business and IT teams have to work together as well; they must share the same visions and debate and elaborate a joint strategy to ensure that IT can take proactive actions in line with the business goals.

Business and IT: do they speak the same language? 

Business and IT alignment requires a robust organisational foundation, as IT and business teams have to work closely together. If managers understand the complexity of IT and the IT staff has clear insights into business processes and goals, they can define objectives together and convert these into a strategy that is supported by an adequate IT environment.

A second step towards achieving business and IT alignment is building an integrated and flexible IT infrastructure.

The key requirements? A platform with an in-memory database will help you collect real-time information from different sources to serve as a basis for your processes. In addition, your systems should be modular to ensure the flexibility and agility you need to swiftly respond to new business opportunities.

SAP HANA

Companies and organisations are collecting more and more data, which is crucial in order to respond to the world around them. Analyse your data in real time and respond proactively to developments with SAP HANA.

Ctac Instore Production

Ctac Instore Production predicts what supermarket customers need to ensure a continuously fresh experience. Prevent losses of fresh produce on the shop floor and stop food from being wasted.

WHITEPAPER: SURPRISE IN CUSTOMER INTERACTIONS

Optimise customer engagement in retail, wholesale and manufacturing.

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How do you live up to your customers’ expectations?

Blog - November 24 2017, Jos Klaassen, 4 min reading time

Internally you might be able to simplify a complicated ordering process, unclear stock information, or minimize price differences in channels by blaming legacy systems or the silos in the organizational structure. But your customers aren’t interested in these arguments. So how do you prevent them switching to other suppliers?

YOUR CUSTOMERS EXPECT ONLY ONE VERSION OF THE TRUTH - Take Control

Video

Can you paint an accurate picture of your customers, and do you have full control over your stock and supply chain? To do so, your business and IT must be perfectly aligned. That means you need a central platform where you can analyse pricing, logistics and sales information in real time.

HOW DO YOU LIVE UP TO YOUR CUSTOMERS’ EXPECTATIONS?

Blog

Customers are placing increasingly higher demands on their interactions with companies and brands. But how do you live up to their expectations? Take control!