Contact

x

Customer Engagement

How can you exceed customer expectations and leapfrog your competitors? Customer Engagement is the name of the game.

YOUR CUSTOMER EXPECTS YOU TO SURPRISE HIM ALL THE TIME

Today’s customers always want more: more personalised offers and deals that are more relevant and more consistent across channels. Customer engagement is about more than just interacting with your customers!

Customer Engagement

The Internet of Things, 24/7 online and big data: the digital revolution has turned the world upside down. That revolution is visible everywhere, not least in the way you find and win customers and keep them coming back. The customer is in the driver’s seat.

Retailers, wholesalers and manufacturers: how can you exceed customer expectations and leapfrog your competitors? Customer engagement is the name of the game.

More than customer interaction 

Customer engagement is about more than just interacting with your customers. It is, first and foremost, about arousing your customers’ interest. How do you make sure that future customers become – and stay – interested in your products and services?

Secondly, customer engagement is about putting your customer first. How can you convince them that they’re the only ones that matter? The answer: keep surprising them. Over and over again.

Be Personal

Do you know your customers through and through? Do you know their favourite colours or hobbies? A personal approach can really help attract customers to your business.

Think Borderless

In the store, online or when contacting the customer service team: how do you make sure that customers are always treated the same?

Stay Connected

An electric toothbrush that orders its replacement brush heads itself? Sure, why not! Digitisation and the Internet of Things (IoT) provide businesses with easy access to massive amounts of customer data.

Take Control

Can you paint an accurate picture of your customers, and do you have full control over your stock and supply chain? To do so, your business and IT must be perfectly aligned.

WHITEPAPER: SURPRISE IN CUSTOMER INTERACTIONS

Optimise customer engagement in retail, wholesale and manufacturing.

Download whitepaper

So exactly who is your customer? Some ways to improve segmentation

Blog - 25 april 2018, Ralph van der Veek, 5 min reading time

Why do I still encounter on many websites or newsletters texts such as ‘specially selected for you’ or ‘also of interest for you’ concerning products I’ve never searched for, bought, or used?

YOUR CUSTOMER EXPECTS YOU TO SURPRISE HIM ALL THE TIME

Video

Do you know your customer through and through? Do you know his favourite colour or hobby? A personal approach can really help attract customers to your business.

YOUR CUSTOMERS EXPECT ONLY ONE VERSION OF THE TRUTH - Take Control

Video

Can you paint an accurate picture of your customers, and do you have full control over your stock and supply chain? To do so, your business and IT must be perfectly aligned. That means you need a central platform where you can analyse pricing, logistics and sales information in real time.