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Customer Experience

Customers are expecting more and more from you. They expect relevant offers at the right price, and they want the focus to be on who they are.

Create loyal customers by truly putting them first

How can your organisation – whether you are a retailer, a wholesaler or a manufacturer – exceed customer expectations and beat the competition? The answer: by continuing to surprise your (potential) customers. Customer engagement plays an important role in this.

Customer Experience solutions

Customer engagement means more than just interacting with customers. It is first and foremost about arousing interest. By approaching your customers in the right way and providing them with information, you can ensure future customers become and remain interested in your products and services.

Put the customer first 

Secondly, customer engagement is about putting the customer first. You face the ongoing challenge of making your customers feel like everything revolves around them. To achieve both of these things, you need to keep surprising your current and future customers. Ctac helps you do this thanks to a range of powerful solutions.

Marketing, Sales & Service (CRM)

CRM solutions put all your customer information in one place, allow you to develop new insights based on your business data, and help you respond to your customers' needs.

PIM solutions

The customer journey is changing rapidly. There are more (digital) sales channels available than ever before. What's more, consumers no longer think in terms of channels. This means it is essential to offer the right product information through all your channels.

E-commerce & CMS

How can you create customer loyalty for your organisation? Customer engagement plays an important role in this. Engaged customers are loyal customers, and you can generate customer loyalty by deploying the right e-commerce solutions.

Whitepaper: Surprise in customer interactions

The who and why of Customer Engagement in Retail, Wholesale and Manufacturing.

Download whitepaper

Interest management: step into your customers’ shoes

Blog - May 8 2018, Thijs den Dikken, 5 min reading time

How well do you know your customer? Well through the use of interest tags in your marketing communications, you can truly get to know the loyalties and preferences of your customer. For example, with this data you will be able to offer the right pair of sneakers through the appropriate medium.

How do you create the uniform customer experience accross all channels

Video

Your customers no longer think in terms of channels, but in terms of products with the right product information. Watch the webinar.