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Marketing, Sales & Service

CRM solutions put all your customer information in one place, allow you to develop new insights based on your business data, and help you respond to your customers' needs.

Get a grip on your Marketing, Sales & Service

You need your internal business processes to be organised efficiently. CRM solutions put all your customer information in one place, allow you to develop new insights from your business data, and help you respond better to your customers' needs.

CRM solutions

All your employees gain access to accurate data, which means you can provide your customers with better service. This allows you to improve customer contact and satisfaction, which is essential for creating lasting relationships.

Why CRM?

Customer Relationship Management (CRM) is a business strategy that puts customer relationships first. You always want to address your customers personally and with relevant information. That's why your entire customer contact history needs to be directly accessible to all employees. In this way, information from company visits, telephone conversations, emails and presentations is made available to everybody.

CRM solutions help your marketing and sales team to gain a better understanding of the entire pipeline. This makes it much easier to follow up on leads and close deals. In addition, you can use a CRM package to ensure that processes within your organisation are completed more quickly. This leads to an increase in customer satisfaction and loyalty, thereby boosting your profits.

SAP Hybris Cloud for Customer

With SAP Hybris Cloud for Customer it is all about developing a so-called golden record for each customer. This means that we create the best possible picture of each customer (a 360-degree view) for more insight into the customer's status.

Whitepaper: Surprise in customer interactions

The how and why of Customer Engagement in Retail, Wholesale and Manufacturing.

Download whitepaper

Know what a customer costs by creating a 360 degree view

Blog - September 3 2018, Thijs den Dikken, 4 min reading time

Bringing in new and loyal customers with effective campaigns via the right channels, while you’re also aware of the exact cost of every new customer. Back this up with data and stay within the available budget.

Your customer expects a personal approach

Video

Do you know your customers through and through? Do you know their favourite colours or hobbies? A personal approach can really help attract customers to your business.