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Marketing, Sales & Service

CRM solutions put all your customer information in one place, allow you to develop new insights based on your business data, and help you respond to your customers' needs.

Get a grip on your Marketing, Sales & Service

You need your internal business processes to be organised efficiently. CRM solutions put all your customer information in one place, allow you to develop new insights from your business data, and help you respond better to your customers' needs.

CRM solutions

All your employees gain access to accurate data, which means you can provide your customers with better service. This allows you to improve customer contact and satisfaction, which is essential for creating lasting relationships.

Why CRM?

Customer Relationship Management (CRM) is a business strategy that puts customer relationships first. You always want to address your customers personally and with relevant information. That's why your entire customer contact history needs to be directly accessible to all employees. In this way, information from company visits, telephone conversations, emails and presentations is made available to everybody.

CRM solutions help your marketing and sales team to gain a better understanding of the entire pipeline. This makes it much easier to follow up on leads and close deals. In addition, you can use a CRM package to ensure that processes within your organisation are completed more quickly. This leads to an increase in customer satisfaction and loyalty, thereby boosting your profits.

Whitepaper: Surprise in customer interactions

The how and why of Customer Engagement in Retail, Wholesale and Manufacturing.

Download whitepaper

So exactly who is your customer? Some ways to improve segmentation

Blog - April 25 2018, Ralph van der Veek, 5 min reading time

Why do I still encounter on many websites or newsletters texts such as ‘specially selected for you’ or ‘also of interest for you’ concerning products I’ve never searched for, bought, or used?

Your customer expects a personal approach

Video

Do you know your customers through and through? Do you know their favourite colours or hobbies? A personal approach can really help attract customers to your business.