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Customer Engagement in Retail

As a retailer, you want to exceed customer expectations and beat the competition time and time again.

Meeting customer expectations as effectively as possible

Customers expect more. They want a fantastic customer experience and relevant offers. How can retailers exceed customer expectations and beat the competition? The answer is Customer Engagement.

Customer Engagement in Retail

As a retailer, how can you exceed customer expectations and beat the competition time and time again? Optimal customer engagement is critical here. Customer engagement means more than just interacting with customers. Customer engagement means arousing interest and putting the customer first. It means making your customers feel like everything revolves around them. How can you achieve that? By constantly surprising them and adding them to your fan club.

Four conditions for Customer Engagement

There are four elements that play an essential role when it comes to surprising your customers.

1. Be Personal

You need to know everything about your customers to be able to respond as effectively as possible to their wishes.

2. Think Borderless

Stop thinking in terms of channels. After all, the customer journey takes place both online and offline. If you stop thinking in terms of channels, you can approach your customers using an omni-channel strategy based on a single version of the truth.

3. Stay Connected

Make sure you are connected to your customers at all times. This enables you to collect large quantities of data and convert them into useful insights. You can then use that data to address your customers personally at every stage of their journey.

4. Take Control

The fourth success factor is being in control. Do you need a clear view of your customers and complete control over your stock and the supply chain? If so, you need to create a solid technical and organisational foundation.

These four conditions form the foundation of our vision of how retailers can remain successful in a rapidly changing world. We help your organisation excel in all these areas.

XV Retail

POS cash register system and retail solution for Food and Non-Food retailers. Interconnect your existing channels and make them clearer and more powerful than ever before.

SAP Analytics Cloud Retail Marketing

Customers expect a lot: unsurpassed products, great service and personalised, relevant adverts or offers. How can you meet these requirements.

Whitepaper: Surprise in customer interactions

The how and why of Customer Engagement in Retail, Wholesale and Manufacturing.

Download whitepaper

Know what a customer costs by creating a 360 degree view

Blog - September 3 2018, Thijs den Dikken, 4 min reading time

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