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Design Thinking: Getting started with the ultimate Customer Journey

November 19 2018, Frank Koppen, 5 min reading time

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If your company wants to be truly relevant to consumers, you constantly have to base your reasoning on your customer's needs. Design Thinking can be of enormous help with that.

Can we do it? Yes we can!

October 4 2018, Michiel Kox, 3 min reading time

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I’d already said it in my previous blog: I don’t like the 'you ask, we run' sort of projects. I think they’re a thing of the past. Implementing an ERP system and then closing the door behind me after completion, I simply don’t believe in them.

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Design Thinking: Getting started with the ultimate Customer Journey

November 19 2018, Frank Koppen, 5 min leestijd

If your company wants to be truly relevant to consumers, you constantly have to base your reasoning on your customer's needs. Design Thinking can be of enormous help with that.

Read the blogpost
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Can we do it? Yes we can!

October 4 2018, 3 min leestijd

I’d already said it in my previous blog: I don’t like the 'you ask, we run' sort of projects. I think they’re a thing of the past. Implementing an ERP system and then closing the door behind me after completion, I simply don’t believe in them.

Read the blogpost
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“Are you being Served?” From production to “as a Service” in four steps

October 4 2018, 4 min leestijd

Manufacturing companies can no longer afford to exclusively focus on just making and selling products. To stay relevant, more and more companies are moving towards ‘servitization’. This means a serious change of gears on all fronts, whether it comes to strategy, processes or systems.

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How Desktop-as-a-Service makes working more fun

October 1 2018, 4 min leestijd

Technology takes us a long way. So far in fact, that we now assume that we can work smoothly anytime and anywhere. And that is exactly what Desktop-as-a-Service (DaaS) offers.

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Desktop-as-a-Service: all your questions answered

September 13 2018, 6 min leestijd

The digital working environment is the operational basis for all (office) employees. It is therefore important that it does what it’s supposed to do and is available at all times. A Desktop-as-a-Service (DaaS) offers such a guarantee.

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PIM system: one version of the truth – but who decides on the truth?

September 3 2018, 4 min leestijd

Product Information Management systems (PIM) must provide 'one version of the truth' in terms of commercial, marketing, logistic, functional and technically-related product information.

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Know what a customer costs by creating a 360 degree view

September 3 2018, 4 min leestijd

Bringing in new and loyal customers with effective campaigns via the right channels, while you’re also aware of the exact cost of every new customer. Back this up with data and stay within the available budget.

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Spot the difference: Business Process Monitoring, Chain Monitoring and End-User Experience Monitoring

August 30 2018, 5 min leestijd

What is the difference between Business Process Monitoring and Chain Monitoring, and how End-User Experience Monitoring relates to these two concepts.

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This is how you facilitate innovation

August 29 2018, 4 min leestijd

How can you stimulate innovation in your business? Recently, I joined SAP on a tour of several leading companies in the San Francisco Bay area. Each had their own way of giving direction to innovation and it turned out to be an inspiring and educational week.

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Optimising internal goods flows with simple logic

August 27 2018, 5 min leestijd

Organisations in the manufacturing industry need to organise their internal goods flows as efficiently as possible. And yet this all runs into trouble at one specific link in this process.

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